Privacy Policy

Soraiz Builders & Services Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Soraiz Builders & Services Ltd is a London-based building and renovation company providing residential & commercial services across the capital. We act as the data controller for personal information collected through this website.

Business name: Soraiz Builders & Services Ltd
Service area: Across London and surrounding boroughs
Email: [email protected]
Phone: +44 7424 518632

If you have any questions about this policy or how your data is handled, you can contact us using this details.

What Personal Data We Collect

We only collect personal data that is necessary to respond to enquiries and provide our services.

This may include:

  • Full name
  • Email address
  • Phone number
  • Property address or postcode
  • Details about your building or renovation enquiry
  • Any information you choose to include in a message or form

If you contact us by phone, email, or website form, the information you provide is collected directly from you.

How We Collect Your Data

Your data may be collected when you:

  • Submit a contact or enquiry form on our website
  • Call or email us directly
  • Request a site visit or quotation
  • Communicate with us about a project

We do not collect personal data unnecessarily.

Why We Collect Your Information

We use your provided information for the following purposes:

  • To respond to enquiries and questions
  • To arrange site visits or consultations
  • To prepare quotations or provide advice
  • To manage ongoing communication about a project
  • To meet legal or regulatory requirements where applicable

We do not sell your data or use it for unrelated marketing purposes.

Legal Basis for Processing Data

Under UK GDPR, we process personal data based on:

  • Consent – when you submit a form or contact us directly
  • Legitimate interest – to respond to enquiries and manage client communication
  • Legal obligation – where required by law or regulation

How Long We Keep Your Data

We keep personal data only for as long as necessary.

Enquiry data: If you contact us but do not proceed with a project, we retain your enquiry information only for a limited period to allow us to respond, follow up if appropriate, and then securely delete it.

Client project data: Where work proceeds, we retain relevant project information for the duration of the project and afterwards for record-keeping, warranty, aftercare, and legal or regulatory purposes.

Data that is no longer required is securely deleted or anonymised.

Who We Share Your Data With

We only share your data where necessary and with trusted providers, such as:

  • Website hosting providers
  • Email service providers
  • Analytics services (such as Google Analytics, if used)
  • Spam protection services (such as reCAPTCHA, if used)

All third-party providers are required to handle your data securely and in compliance with data protection laws.

We do not share your data with third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may be used for:

  • Website performance and analytics
  • Security and spam prevention
  • Remembering user preferences

You can manage or disable cookies through your browser settings. For full details, please see our Cookie Policy.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing in certain circumstances
  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

If you believe your data has been mishandled, you have the right to complain.

How We Protect Your Data

We take reasonable steps to protect your personal data, including:

  • Secure website hosting
  • Restricted access to personal information
  • Secure email and data handling practices

While no system is completely secure, we work to minimise risk and protect your information.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Soraiz Builders & Services Ltd
Phone: +44 7424 518632
Email: [email protected]